Refund & Cancellation Policy

1. Subscription Services Refund Policy

1.1 Monthly Subscriptions (Starter & Growth Plans)

• No refund is provided for the current billing month once service has been activated and used.
• If you cancel within 7 days of first subscription and have not used the service, you are eligible for a full refund.
• Cancellation takes effect at the end of the current billing period — you continue to have access until then.

1.2 Annual Subscriptions (if applicable)

• Annual plans may be cancelled within 14 days of purchase for a full refund.
• After 14 days, a pro-rated refund will be provided for unused complete months, minus a 10% processing fee.

1.3 Enterprise Plans

Enterprise plan refund terms are governed by the individual service agreement signed at onboarding.

2. One-Time Services Refund Policy

3. Non-Refundable Items

The following are strictly non-refundable under all circumstances:

• One-time setup fees and onboarding charges.
• Third-party costs already incurred (domain registration, cloud hosting, Meta ad spend, Google ad spend).
• Custom AI agent development work already delivered.
• Subscriptions cancelled after the 7-day trial window where the service has been actively used.
• Partner program registration (free, no payment involved).

4. Service Failure Refund

If Digital Anthem fails to deliver a committed feature or service within the agreed timeline due to our fault, you may be eligible for:

• A proportional credit to your account for the affected period.
• Extension of subscription by the number of days the service was unavailable.
• In cases of major service failure lasting more than 7 consecutive days, a partial refund for that month.

This does not apply to downtime caused by third-party platforms (Meta, Google, WhatsApp, cloud providers) or force majeure events.

5. How to Request a Refund

1. Email info@digitalanthem.in with subject line: "Refund Request – [Your Name/Business]"
2. Include your invoice number, subscription plan, and reason for refund.
3. Our team will acknowledge your request within 24 business hours.
4. Eligible refunds are processed within 7–10 business days via the original payment method.

6. Cancellation Process

• To cancel your subscription, email info@digitalanthem.in with 30 days' notice.
• You will receive confirmation of cancellation within 24 business hours.
• Access to services continues until the end of the paid period.
• Export your data before the cancellation date — data is deleted 30 days after service ends.

7. Disputes

If you are unhappy with the refund decision, you may escalate to our senior management at info@digitalanthem.in marked "Escalation." We will respond within 5 business days. Unresolved disputes are subject to the jurisdiction of courts in Indore, MP, India.

8. Contact